Very Frequently Asked Questions

Don't worry, everyone's got them, probably much weirder than you have in mind.

Whether you’re wondering how to choose the right vibrator, what makes a sex toy body-safe, how to improve intimacy with a partner, or how discreet delivery works when buying adult toys online, you’ll hopefully find every answer to all your questions here. 

We’re here to answer the most common (and not-so-common) questions around;
sexual wellness & lifestyle
how to choose your first vibrator
body-safe sex toys and how to care for your new best friend
the reliability of buying adult toys online with us
and discreet sex toy shopping.

You’ll find the answers clear, to the point, and human, based on real experience, so you can feel confident during your buying journey.

In case you don’t the answer to your question, means we missed something so just drop us a message below and one of us will be back to you the soonest we can.

 
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Safety First
Care & Cleaning
What are body-safe sex toys?

Body-safe sex toys are made from non-toxic, non-porous materials that don’t irritate the skin or harbour bacteria. They’re usually made from medical-grade silicone, glass, or stainless steel. Proper cleaning and mindful use are key to hygiene, comfort and safety.

Read our full blog article here
How do I clean sex toys properly?

Most body-safe sex toys should always be cleaned with warm water and a mild, unscented soap or specialised toy cleaner before and after use, just make sure the toy is fully dry before putting it to sleep in your special drawer.

You will find our affordable sex toy cleaners here
How should I store my sex toys to keep them hygienic?

You can store your sex toys clean and dry to avoid bacterial buildup, and in any clean case, metal or plastic box. For extra hygiene and style, you can use specialised sex toy cases to keep them comfortable - after all they deserve a good rest, until ready for your next ride.

There's a specialised bag here for you
Do I need to use lube with sex toys?

While not always essential and it depends on your body as well, using lubricant often makes sex toys more comfortable and enjoyable. A small amount of lube can enhance sensation, reduce friction, and help you relax into the experience.
What lubricants are safe to use with sex toys?

Water-based lubricants are the safest and most versatile option for use with all sex toys, especially silicone ones. They’re gentle on the body, easy to clean, and reduce friction for a more comfortable experience.

Natural or organic lubricants can be a great choice, especially for sensitive skin, as they often avoid harsh additives. What matters most is choosing a lube that’s pH-balanced, body-safe, and compatible with your toy’s material.

Learn more in the full article here
What’s the best toy for sensitive skin?

For sensitive skin, look for toys made from medical-grade silicone, glass, or stainless steel. These materials are non-porous, gentle on the body, and less likely to cause irritation. At the same time, if you use lube, make sure it’s water-based and preferably 100% natural.

Find yours here
How do I charge my sex toys?

As part of our sustainability program, all our sex toys are rechargeable via USB and come with their own, dedicated charging cable. We don’t offer single-use battery powered products. Always follow the manufacturer’s instructions and avoid charging near water to keep both you and your toy safe. Just in case your charger has stopped working for any reason, you can look for a suitable replacement in our accessories page.

In case you're having troubles with that, feel free to drop us a message and we'll find a solution for you
Can I use my vibrator in the shower or while taking a bath?

Most vibrators are waterproof or water-resistant, (since there’s usually bodily fluids involved) but not all. Always check the product description first, if it’s marked waterproof, it’s safe for use in the shower or bath; if not, keep it dry to avoid breaking it or causing mild injuries.
Are European sex toy brands higher quality?

Many European sex toy brands are known for prioritising body-safe materials, thoughtful design, and strict quality standards. While quality can be found globally, European manufacturers often place strong emphasis on safety, sustainability, and user experience that fits into our high-quality lifestyle.

Explore our Lush Luxury collection
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Sexual Wellness
&
Lifestyle
What does sexual wellness actually mean?

Sexual wellness is the combination of the 3 C’s; feeling Comfortable, Confident, and Connected to your body, desires, and intimacy.

It’s a natural and very important part of the human experience, since sex is one of our core functions, so we need to learn to channel our energies proactively and in a way that we’re not slaves to our unconscious desires, but masters of it.
Sexual wellness includes the literal wellness of your body, your emotional wellbeing, pleasure, communication and not just sex itself.

Learn more, join the HushClub blog and read our quick weekly sexual wellness guides.
Is sexual wellness really part of overall wellbeing?

Absolutely. Sexual wellness is closely connected to mental health, relationships, how we experience our bodies and overall wellbeing.

When pleasure and self-care are handled with respect and attention to yourself, they support a more balanced and fulfilling life.
Can self-pleasure help reduce stress?

Yes, big time. It’s practically the physical expression of loving yourself and we all know that love is the strongest emotion there is.

Self-pleasure, just like partnered sex can help release tension, calm the nervous system, and promote relaxation through feel-good hormones.
Go out and love yourself more!

There's actually an article we wrote on this topic, check it out
Can sex toys help increase desire?

Sex toys can help many people reconnect with their pleasure and bodies, and increase confidence over time.

They’re highly successful tools to stimulate your senses, and awaken sensations that you might didn’t even know existed. By reducing pressure and encouraging exploration, they often make intimacy feel more inviting and focused on you.

Explore more in our weekly private blog posts here
Is it normal for desire to change over time?

Completely normal. Our lives, our bodies, our personalities and relationships with others change and evolve every single day, so why not our desires.

Plus, desire naturally shifts with daily stress, age, hormones, lifestyle, and emotional wellbeing, so it’s not a sign that something is wrong, just that you need to pay attention to the signs and maybe have a sit with yourself to identify the cause and try something new.

To help you get back on track, feel free to explore our natural supplements section, where you can find nutrition that support your sexual wellbeing
Is it normal to prefer solo pleasure sometimes?

Absolutely. Wanting solo pleasure doesn’t mean something is missing, exploring what you like and not like is crucial in helping you develop a more satisfied sexual life with your partner.

Many people move naturally between solo and partnered intimacy throughout their lives, often overlapping.
What sex toys are best for solo play?

We already collected only the best for you, so the choice will be easier, but generally speaking the best toys for masturbation are the ones that just feel right for you and are comfortable.

Simple vibrators for beginners, suction toys, rabbits, or versatile massage wands are popular choices for solo exploration. We suggest you just take 10 minutes to browse in total privacy and sure way you’ll find one that evokes something fuzzy in you.
Is masturbation normal?

YES!

Anyone who says otherwise should probably not be listened to when it comes to relationship advices.

Masturbation is a healthy and common way to explore your body when you’re young and re-explore your senses in later stages in your life. It’s also a very effective technique to release stress, and better understand what feels good to you.

Here's to help you choose your first sex toy
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Beginners' Quick
Guide
How do I know which sex toy is right for me? How do I start?

You will feel it, trust us. Just take 10-15 minutes undisturbed private time to browse and we’re sure you’ll find the One that awakes that fuzzy feeling down there.

Choosing the right sex toy also depends on your experience level, body, and comfort. Just make sure you choose the right size for your body, your favourite colour and one that tingles the right places for you.Most people keep multiple adult toys as well, it’s just like your shoes, there’s one for every occasion.

Start by reading our quick guide or go straight to explore the Beginner's Vibrators collection
Are sex toys safe to use?

Yes, all of our adult toys are made from body-safe materials and represent the highest industry standards in Europe.

We always recommend proper cleaning before and after use. Safety and comfort should never be compromised.
What is the best sex toy for beginners?

It’s just like driving, you should first practice on an easy closed circuit with a nice little VW Polo, before taking the bestial Lamborghini for a spin on the racetrack.

The best sex toy for beginners is usually something simple, gentle, and easy to control. Small vibrators, sexual massagers and simple wands allow exploration without feeling overwhelming.

You can actually find the best ones shortlisted in our dedicated store section here
What should I know before buying my first vibrator?

Before buying your first vibrator, focus on comfort, body-safe materials, and simplicity rather than intensity or size.

Reading trusted guides (such as the materials we provide) and choosing a high-quality product can make your first experience feel relaxed and positive.
How do I overcome shame & shyness around pleasure?

Shame and shyness around pleasure is very common (unfortunately) and often comes from cultural messages to keep the reins on, so at least we don’t start checking out each others’ genitals during lunch break at the office.

However, learning, talking openly in close relationships, and reminding yourself that pleasure is a normal part of human wellbeing can help replace guilt with curiosity and just accepting that life is too short and should be lived emotionally well-lived.
Can adult toys improve intimacy?

Adult toys can support intimacy by encouraging communication, curiosity, and shared exploration.

When used without pressure, they often help partners reconnect, deepen trust, and improve or rediscover pleasure together.

Get inspiration how to talk to your partner about trying a couples toys in our blog
Is your advice suitable for beginners?

Oh yes, we weren’t born an expert either, we've all been where you are now.

Our blog is designed to be welcoming whether you’re completely new to sexual wellness or already experienced.

We focus on clear language, supportive guidance, and practical tips that feel accessible and human.
Strawberries arranged in a love shape with a kissed banana. Premium adult toys for women and men available online in the EU

Couples Intimacy
Can sexual wellness advice really improve intimacy with a partner?

Yes. Open, honest information helps people communicate better, understand boundaries, and explore pleasure together without pressure or shame.

Education often leads to deeper connection, trust, and confidence in each other. When people get out of the dark of ignorance, light will suddenly appear.

You can get real-world tips and fun ideas in our private weekly newsletter (+exclusive discounts) by joining the HushClub
Can sex toys improve intimacy with a partner?

Yes. When used with communication and curiosity, sex toys can support strong connection, exploration, and elevated shared pleasure in any stage of the relationship.

Think of it this way: What are your most memorable moments in life? Probably those that you had some unique experience, your firsts, your annual holidays, etc.

It works the same with shared pleasure with sex toys, make it an experience and you’ll both remember it for a while.

Get an idea how to introduce sex toys in your relationship in our blog
Can sex toys improve relationships?

Yes, same as above. We actually only used this question for improving our SEO, haha - blame the marketing guy

For real though, you can learn a lot more from our special blog on this subject here
What are the best sex toys for couples?

Simply said, the best sex toys for couples are those that you both like and enjoy using. The end!

These toys don’t feel uncomfortable for either of you, but engage mutual pleasure and connection; such as wearable vibrators, cockrings, couples’ massagers, or versatile toys that can be used together.

Choose your toy in our For Us collection specially curated for couples
How do I talk to my partner about trying adult toys?

Start the conversation in a calm, private moment and definitely not while you’re already getting down on business. There’s very few moments that can take someone's confidence away this quickly, respect your partner's feelings.

Frame it as something you’d like to explore together, that you feel would enhance the sensations for both of you and make it an experiential event, like an especially romantic date night.

The point is that neither of you should feel less capable of pleasuring the other.

Sharing why it interests you and inviting your partner’s thoughts creates openness that only improves relationships.

Get more ideas in our sexual wellness blog
How can solo play improve partnered sex?

Know thyself as the old sages say.

Solo play helps you understand your body better and what feels good, which can make the experience during partnered sex easier and more confident for both of you.

Many people find that self-knowledge naturally enhances intimacy and connection with a partner.
How do I talk to my partner about my fetish?

Talking about a fetish works best when it’s honest, respectful, and pressure-free.

Share it as part of your desires rather than an expectation, listen openly to your partner’s feelings, and allow the conversation to unfold at a pace that feels safe for both of you.
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Privacy & Payments
Does your sexual wellness store offer discreet packaging & delivery?

Yes, definitely, hushlush sexual wellness store offers neutral packaging and discreet delivery so your neighbours won’t suspect a thing. Privacy and respect of our customers is a non-negotiable standard, not an option.

Feel free to check out our fully detailed shipping policy here
What is the return & refund policy for adult toys?

If something arrives damaged, defective, or incorrect, we’ll happily review it and offer a refund, replacement, or store credit (within 30 days of delivery). For most body-safe adult toys and intimate wellness products, returns are limited, due to obvious hygiene reasons.Items that have been opened or used are not eligible for the above.

Feel free to check out the fully detailed policy here
Which countries do you deliver to?

We ship discreetly across most European Union countries, and our system will show available delivery options and local currency at checkout. For destinations outside the EU, delivery is possible depending on regional legal restrictions and carrier availability. You’ll always see any duties or taxes before you complete your order.
Is online adult toy shopping secure?

Yes, your money and data are safe, our online adult store uses secure, encrypted checkout and a reputable payment processing partner via Shopify. We are obligated to do so by vigorous legal checks.
This means your details are encrypted from the moment you enter them, and sensitive data is never stored unprotected on our servers.

We accept major secure payment methods like Visa, Mastercard, Google and Apple Pay options. Payments are processed through industry-standard, PCI-compliant systems that protect your data. The transaction appears under our neutral business name (HL Phoenix PLC) rather than anything explicit, so your privacy is maintained - especially if you use joint accounts ;)
How does hushlush use my data?

Your personal data only helps us process your orders, deliver packages, and provide efficient support and suggestions tailored for you. We collect only what’s needed (like name, email, and delivery address) and use reliable, encrypted systems to keep it safe. We respect your privacy rights under European GDPR regulations, and we are strongly against selling information to third parties or using it for anything you haven’t agreed to.

Check out the fuly detailed privcy policy here

Ready to Find Your New Friend?

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